The general terms that apply to use of this website and to our services.
Last updated: 27 August 2026
These terms govern your use of this website and your engagement of Sift Quest’s services. By using the website or submitting an enquiry, you accept these terms. Specific projects are further governed by a written service agreement.
We provide a pure factory sourcing service, matching our Service Agreement (Exhibit A): factory screening, supplier verification, EXW price benchmarking, MOQ confirmation, active price negotiation and buyer-factory coordination. We are not a buyer, seller, trader, factory agent or legal representative, and we hold no title to any goods.
No compliance documents, certification consulting, legal advice or customs clearance services are included.
Fees are fixed flat amounts in USD, agreed in writing before work begins, and never depend on your order value. No commissions, rebates or hidden kickbacks are taken from factories. The payment schedule is:
All fees are settled in USD; you bear all bank charges, conversion fees and exchange losses (wire transfer in “OUR” mode). Service starts only after the full deposit is received; delayed payment may suspend service. Any work outside the package scope is charged at USD 80/hour (minimum 0.5 hours per request).
This Agreement covers pure sourcing services only. New factory searches, new product research and extra coordination work are charged separately. We provide zero compliance-related services: all import regulations, customs risks and legal responsibilities belong solely to you as importer of record.
We provide screening and coordination services only. We do not warrant factory capacity, product quality, material consistency, lead time or supplier performance, and we do not guarantee production accuracy, delivery, shipment compensation or customs clearance. All supplier selection, pricing acceptance and transaction decisions are made independently by you, and we are not liable for post-introduction transaction results. See our Disclaimer.
Deliverables are sent by email or cloud drive and archived for at least 3 years. You must submit written acceptance or detailed rejection within 3 consecutive business days of delivery. No written response within that window constitutes full unconditional acceptance, and the remaining balance becomes due within 5 calendar days. Verbal or instant-messenger feedback is not valid acceptance or rejection.
You agree to provide accurate information about your products and requirements and to make your own final decisions on suppliers, contracts and shipments. For 3 years after project completion, you may not bypass our service to transact directly or indirectly with introduced factories (circumvention). Confirmed circumvention triggers compensation of 200% of the package fee (minimum USD 1,000), with recovery costs and interest borne by you.
All non-public sourcing data, factory shortlists and price benchmarks remain confidential for 3 years after completion, except where disclosure is required by law or the information is already public or independently developed.
All screening frameworks, templates and benchmark materials remain our exclusive IP. Upon full payment of all fees, you receive non-transferable internal-use rights only; you may not resell, share, use the materials to compete with us, or claim ownership of our IP.
Our total aggregate liability is limited to the total fees actually paid by you. We are not liable for indirect or consequential losses, and we assume no production-related liability or compensation obligation: all production risks — defects, shortages, delays, packaging errors, cargo loss and factory breaches — are borne solely by the factory and you. You agree to indemnify us against third-party claims, fines and losses arising from your factory cooperation and import activities, circumvention and IP infringement.
Termination follows the Service Agreement: either party may terminate with a 15-day remedy period for material breach (including non-payment, circumvention and IP infringement); we may terminate immediately if payments remain overdue for more than 14 days, or if you repeatedly request out-of-scope work without agreeing to additional fees. Upon client breach, the deposit is forfeited and payment for completed work remains due. The 50% deposit is non-refundable once work begins.
These terms and the services are governed by the laws of Hong Kong SAR, China. The parties shall first resolve any dispute through good-faith negotiation for 15 business days. Any unresolved dispute arising out of or in connection with this Agreement shall be submitted to the Shenzhen Court of International Arbitration (SCIA), seated in Qianhai, Shenzhen, PRC, for arbitration in accordance with its then-current arbitration rules. The arbitration proceedings shall be conducted in English, and the arbitral award shall be final and binding on both parties.
Questions about these terms: hello@siftquest.com.